Digital Queen – No Refund Policy
Effective Date: August 9, 2023
At Digital Queen (digitalqueen.co.uk), we strive to provide high-quality digital products, including e-books, templates, courses, software, and other downloadable content. Due to the nature of these digital products, all sales are final. Please read our No Refund Policy carefully before making a purchase.
1. No Refunds on Digital Products
1.1 All purchases made on Digital Queen are non-refundable. Once a digital product has been successfully purchased and downloaded, we are unable to offer refunds, returns, or exchanges.
1.2 By completing a purchase, you agree that you have reviewed the product details and are satisfied with the description provided before making the payment.
2. Product Defects or Issues
2.1 If you encounter any technical issues with the product or if the product is defective, you may contact our support team at info@digitalqueen.co.uk within 7 days of purchase.
2.2 We will work with you to resolve any product-related issues, which may include providing a replacement or store credit at our discretion. However, a refund will not be issued in such cases.
3. Unauthorized Purchases
3.1 In cases where a purchase is made without your authorization or is fraudulent, please notify us immediately at info@digitalqueen.co.uk.
3.2 We will investigate such claims on a case-by-case basis, but we do not guarantee a refund.
4. Contacting Support
4.1 If you have any questions about a purchase or need assistance with your order, our support team is here to help. You can reach us at:
Email: info@digitalqueen.co.uk
4.2 Our team will respond to inquiries within 7 business days and do our best to provide a satisfactory resolution to any concerns you may have.
5. Amendments to the Policy
5.1 Digital Queen reserves the right to update or modify this No Refund Policy at any time. Any changes will be posted on this page, and continued use of our website constitutes acceptance of the revised terms.